Service Aims

To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the service available to them or through an inability to express their needs effectively.

and equally

To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Principles

Free, Confidential, Impartial & Independent

• free - the service we provide is free
• confidential - nothing learned by the bureau from enquirers, including the fact of their visits, will be passed on to anyone outside the service without their express permission.
• impartial - our service is open to everybody, regardless of race, gender, disability and to lesbians, gay men and those living with HIV/AIDS. Advice is given without preconceived attitudes.
• independent - we are able to offer impartial advice on any matter and take cases up with any appropriate authority.